Refund policy
Returns & Refund Policy
We want you to love every cup. If you're not satisfied with your order, we're happy to accept returns under the following conditions.
Eligibility
To be eligible for a return, your item must be:
- Within its best before date
- Unopened and in its original sealed packaging
- Undamaged and in the same condition as received
We are unable to accept returns on opened, used, or out-of-date products due to the perishable nature of coffee.
How to Return
To initiate a return, please contact us within 14 days of receiving your order. Once your return is approved, you will be responsible for arranging and paying for return shipping to our facility. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
We do not accept returns on:
- Opened or partially used products
- Items not in their original packaging
- Products returned after 14 days of delivery
If you have any questions, please don't hesitate to get in touch.